Artwork & Files FAQ
Frequently Asked Questions/File Requirements
We accept PDF, JPG, JPEG, TIF, TIFF, EPS, and PNG formats. PDFs with embedded or outlined fonts are preferred as they speed up turnaround. For Roll Labels, use vector files (EPS or PDF) at 300 DPI or above, and use black (100% K) for fine lines and text smaller than 9 pt.
Always use CMYK color mode for your files to avoid any color shifts that can occur with RGB files. This ensures your designs print accurately.
Low resolution files could be printed as is or put on hold until we get new files, which would delay your order.
We only accept 300 dpi files and no less.
Bleed must continue beyond the cut line and will be removed from the finished product at the last cutting stage. Bleed is necessary to maintain the finished appearance and the level of the final product when the picture must extend all the way to the edge.
Please keep all text inside the cut-line by at least 0.125".
- For Standard Products, the bleed is 0.125".
- Booklets and presentation folders have a 0.25" bleed.
We recommend using our templates.
Yes, however it can be little off-centered if the border is too close to the outline. We cut through a lot of sheets at once, so pay attention to your borders to prevent an unintended error.
Submitted files are printed HEAD TO HEAD straight from your files. We will utilize our best judgment and not be liable for inappropriate rotation for files that are not correctly configured.
No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.
2 FILES – 1FR, 1BK - ACCEPTABLE
1 FILE – FR&BK - NOT ACCEPTABLE
Not separating files will cause delays and you might have to send the files again. Please separate the pages of your .pdf files as well.
Steps to create a Multi-Page PDF file:
On a PC:
1) Open Adobe Acrobat.
2) Choose Tools > Combine Files.
3) Click Combine Files > Add Files to select the files documents to compile.
4) Click, drag, and drop to reorder the files and pages. Double-click on a file to expand and rearrange individual pages. Press the Delete key to remove unwanted content.
5) When you’re done, click Combine Files.
6) Save the new compiled document.
On a Mac:
1) Open the PDF file that will be on the first page of your multi-page PDF file in Preview.
2) Choose View and click Thumbnails to show page thumbnails in the sidebar.
3) To indicate where to insert your next PDF file, select a page thumbnail.
4) Choose Edit, choose Insert, choose Page from File and click the PDF that you want to add, then click Open.
6) To save, choose File and click on Export as PDF.
Color banding can be caused by the design software or too many gradient steps in a small area. To prevent it, check your digital files before sending and ensure gradients have enough room for a smooth transition.
Yes, we offer .EPS templates on our site. If you need a different template, contact us and we'll do our best to provide one.
Yes, if we can handle your custom printing job, our estimation service will provide you with a quote within 24 hours. Just click on the "Get a Quote" link to fill out the form.
NCR Forms are the modern alternative to carbon paper and are an efficient way to provide multicolored copies of a single document with handwritten or typed information. Use them as order forms, packing lists, invoices, receipts, and more. NCR Forms are commonly used for order forms, packing lists, invoices, applications and receipts. They are particularly useful when information must be written by hand.
They're available in 2 Part (White, Canary) and 3 Part (White, Canary, Pink) collated sets that are glued on the short edge. NCR Forms are printed on 20LB stock on high tech digital equipment.
Our NCR forms come collated in 2 Part or 3 Part sets. They come in 2 Part (White, Canary) and 3 Part (White, Canary, Pink) forms and are glued on the short edge. They are also available with full color (CMYK) print on each sheet or as one color, 1/0 (K). We only accept one artwork file which will be printed on all parts of the NCR Form.
The 1/0 means black ink only. Files not submitted as grayscale will be converted to grayscale and the conversion might result in print issues.
The file requirements for NCR are:
Full bleed is not available on NCR Forms
At least 0.25" of space on the glued edge (short edge) should be free of ink
Full color and solid colored backgrounds are not recommended, as it may effect your ability to read the text and write on the form
Light ink coverage is highly recommended